Where is my order?

Any orders placed AFTER the 5th ship the following month.

Please see example scenario below.

1st order placed on October 10th.
November 1st you are SKIPPED in billing cycle.
1st order ships mid-month November.
2nd order is billed December 1st.
2nd order ships mid-month December.

At this time, you'd be on track with all of our subscribers.

*Note* This is how we prevent fraud and manage inventory. If you disagree with this policy, you can request a full refund and cancelation. Remember, you are under no contractual agreement to continue with our service.

My tracking information hasn't updated.

It will. We print labels ahead of time because we fulfill in an assembly line. Everything is done in steps and labels/tracking numbers is early on in this process.

When will my tracking update / When will my order ship?

We begin fulfillment around the 15th of each month and orders go out every day until fulfillment is complete which is usually around the 20th. Please do not e-mail in asking when your order will ship.

I didn't get spot price, you are a scam!

We are a for profit business. We do not pay for bullion at spot price, therefore we can not sell bullion at or below spot price.

We are extremely transparent with our pricing. We make around $5 (depending on how the math worked out with fractional use) per order as our "service fee," bringing our gross (before operating costs) profit margin at below 10% annually. This is lower than nearly any for profit business/industry you patronize. We are not a scam and we did not rip you off.

With that said, spot price is used for trading raw material or paper trading on an exchange. This is typical of a commodity, as an example, corn, coffee, crude oil, cotton, et cetera.

Take cotton as an example. A pound of cotton trades for around .65 cents. A standard t-shirt weighs about 6 ounces. You do not pay spot or .25 cents for a t-shirt. This is because the cotton goes through processing, spinning, knitting, dyeing, cutting, sewing, and finishing. The farmer might get spot for the commodity, however the various steps along the way, often times done by third parties, cost time, tooling and employees to manufacturer the final product.

This is the same for bullion products.

The Add-Ons Page

Our subscription boxes are always in stock. You are likely looking at the add-ons page.

The add-ons page is for monthly subscribers with an active subscription box to add products to arrive in addition to their subscription box.

These products are overstock inventory from the latest months round of fulfillment. These products are listed at cost to us.

Once fulfillment is complete, we conduct an inventory and list what is left in our vault. This usually occurs around the 15th-20th and items are 'while supplies last.' However, inventory does usually last for 7-10 days.

You must have an active subscription box for those items to ship. Because these products are listed at cost (what we paid) we will not ship these items individually. Please do not order these items unless you are a subscriber.