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FREQUENTLY ASKED

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When does my package ship?

We ship out all packages including Starter Packs, Promo items, subscription crates, giveaway prizes and Fire Sale items on the 15th of every month. An e-mail will be sent to you with the tracking information.

How do I increase my price tier?

Login to your Investor Crate account. Select 'manage subscriptions.' On the 'Product' table under 'Actions' select 'Edit.' Select 'Change product variation.' Once you have selected the appropriate price tier click 'Save.' Navigate back to the 'manage subscriptions' to ensure the change worked!

How do I try a different crate?

Login to your Investor Crate account. Select 'manage subscriptions.' On the 'Product' table under 'Actions' select 'Swap.' Select the new crate you wish to receive. Then use the drop-down menu to select your price tier and click the 'Swap Product' button. Navigate back to 'manage subscriptions,' to ensure the change was made.

What is Investor Crate Plus?

Investor Crate Plus is our premium platform. It grants access to exclusive features, most popularly our Fire Sale page. The Fire Sale page allows you to add one-time, at-cost, bullion to arrive in addition with your subscription crate.

More info on IC+ >

Do you ship outside of the United States?

Unless you are a deployed member of the U.S. Armed Forces, we do not ship or conduct business internationally. We do expect to begin shipping to Canada, the UK and select countries within the EU by 2021.

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General Support

In order to cut down on spam and increase efficiency, we have disabled the contact form. We require you to directly e-mail 'support@investorcrate.com' for any inquiries.

Please consider taking a look at the 'Frequently Asked Questions' page before submitting any inquiries. This greatly increases support response times.

Phone support!

General Support

We have discontinued our phone support temporarily. Please contact 'support@investorcrate.com' directly or by using the contact form above. Please allow for 1 business day to receive a response.