WHEN WILL MY ADD-ON PURCHASES SHIP?
All add-ons are shipped inside of your next subscription order that will ship on the 15th.
HOW LONG UNTIL I GET MY ORDER?
All orders ship on the 15th of each month. Billing for recurring subscription crates occurs on the 1st. All orders must be placed on or before the 5th to make it to the current months shipping queue. For more information on our "cut-off policy," please refer to the FAQ.
U.S. SHIPPING & HANDLING FEES.
Investor Crate offers free shipping or no additional shipping costs on all add-ons and Monster Pack purchases; however, a $7.55 flat rate fee is charged on all Subscription Crates and Starter Packs.
All packages we ship are covered by our insurance policy, however, it is your responsibility to ensure the shipping address you provide us with is secure.
LOST OR STOLEN MAIL
Please contact support in the event of your package being lost or stolen. In most cases, a refund or replacement crate will be sent. Visit our return and refund policy page for more information on refund issuance.
INTERNATIONAL SHIPPING & HANDLING
Currently, we only ship internationally to U.S. service men and women stationed overseas. We expect to begin shipping to Canada, the U.K. and select countries within the E.U. by 2024.
HOW IS MY ORDER SHIPPED?
Orders are shipped in a discreet package with no markings. We change how the package is shipped, including packaging, boxes and labeling periodically as an additional measure of security.
IS A SIGNATURE REQUIRED TO RECEIVE MY ORDER?
For purchase orders of $5,000 or more, signature on delivery is required. Lower tiers do not have this feature unless requested. Keep in mind, carriers and handlers sometimes disregard this so it is imperative that your shipping address is safe and secure. We strongly suggest delivery to PO boxes or places of employment.