Privacy Policy

Effective date: October 23, 2026

Investor Crate, LLC (“Investor Crate,” “we,” “us,” or “our”) operates the website at investorcrate.com and related online services (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Site, place an order, subscribe, enter a giveaway, contact us, or otherwise interact with us.

Our separate California and Texas Privacy Policy explains additional rights and request procedures for residents of those states. Our Terms of Service, Subscription Policy, and Giveaway Policy also apply to relevant parts of your relationship with us.

1. Information We Collect

The information we collect depends on how you use the Site and which choices you make.

• Contact and account information: Name, email address, phone number, billing and shipping addresses, account credentials, and customer service contact details.
• Order and payment information: Items viewed or purchased, order totals, transaction and fulfillment records, shipping information, and payment status. Payments are handled through checkout payment providers. We may receive transaction details and limited payment identifiers, but payment credentials are processed according to the provider’s systems and policies.
• Subscription information: Subscription plan, renewal and billing status, subscription changes, and related order and shipment history.
• Site, device, and usage information: IP address, browser and device characteristics, approximate location derived from your IP address, pages viewed, searches, filters used, links clicked, referral source, cart activity, and the date and time of activity.
• Advertising and marketing information: Ad clicks and views, campaign and conversion events, and email or text message delivery, engagement, and opt-out information.
• Giveaway information: Entry and eligibility details and the contact or social account information needed to administer a giveaway under its Official Rules.
• Communications and preferences: Information you include in messages to us, your marketing preferences, and your cookie or tracking choices.
• Compliance and security information: Information reasonably needed to prevent fraud, protect the Site, meet legal obligations, and administer our anti-money laundering program. We do not use information collected for these compliance purposes to personalize advertising.

Please do not send us sensitive personal information unless we specifically request it for a legitimate business or legal purpose.

2. How We Collect Information

We collect information:

• Directly from you when you make a purchase, create or manage an account or subscription, enter a giveaway, contact us, or set your preferences.
• Automatically through cookies, pixels, tags, scripts, log files, and similar technologies when you use the Site. These tools may record activity such as page views, searches, cart actions, and purchases.
• Through Shopify and other providers that support our store, checkout, subscriptions, fulfillment, communications, analytics, advertising, tax, and giveaway operations.
• From advertising and marketing partners when you interact with our ads, messages, or Site integrations.

3. Cookies, Pixels, and Your Tracking Choices

We use Pandectes as a consent and preference tool. We configure it to ask for and record your choices about non-essential analytics and advertising technologies. If you reject optional tracking or later withdraw consent, we configure the Site to stop non-essential tracking where applicable. Technologies needed to operate the Site, secure it, remember your privacy choice, or complete a transaction may still operate.

You can review or change your choices using the Cookie Settings control on the Site. Your browser may also offer cookie controls, though browser settings may not control every technology. If you use a recognized opt-out preference signal, such as Global Privacy Control, we will process it where required by applicable law.

We use tracking for different purposes:

• Essential functions: Checkout, shopping cart, account and subscription functions, security, fraud prevention, and saving privacy preferences.
• Analytics and store operations: Understanding Site use, search and product interest, store performance, and business metrics.
• Advertising and measurement: Measuring ad performance, attributing purchases to campaigns, and, where permitted by your choices and applicable law, showing or measuring interest-based ads.

The specific technologies that run may depend on your location, consent choices, browser, and the Site’s current configuration. Third-party services may also process information under their own privacy policies.

4. How We Use Information

We use personal information to:

• Operate, maintain, and secure the Site and our store.
• Process orders, payments, shipping, returns, customer service, and subscription billing and management.
• Arrange production and direct shipment of print-on-demand apparel.
• Administer free monthly giveaways and communicate with entrants or winners.
• Calculate, report, and remit applicable taxes.
• Send transactional messages and, where permitted, marketing messages.
• Understand customer and Site activity, prepare reports, monitor key performance indicators, and plan our business.
• Measure, optimize, and deliver advertising on Google and Meta services, subject to your choices and applicable law.
• Detect fraud, protect our business and customers, comply with legal obligations, and administer our anti-money laundering program.
• Enforce our policies and resolve disputes.

5. Services and Providers We Use

We use Shopify to host and operate our online store and use third-party apps and services to support specific functions. Depending on the service and your interaction with the Site, information may be shared with or processed by:

This list describes the services currently identified for our Site and may change as we update our store. We may use additional providers for hosting, security, analytics, communications, payment processing, fulfillment, or similar business functions.

Some providers process information for us to perform a service. Google, Meta, and other platforms may also process information under their own privacy terms for purposes such as delivering, measuring, securing, or improving their services. Review their privacy notices and use the choices described in this Policy and our California and Texas Privacy Policy to manage relevant choices.

6. Advertising and Disclosure to Google and Meta

We use Google and Meta advertising services. Depending on your settings, consent, and the Site’s configuration, we may allow these services to receive information such as online identifiers, ad interactions, pages or products viewed, cart activity, and purchase or conversion events. These services may use that information to measure campaigns, provide audiences or remarketing features, and show or measure ads across their services and participating websites or apps.

We also use information internally for reports, analytics, business planning, and performance monitoring. We do not sell personal information for money in the ordinary sense. However, certain disclosures to advertising platforms for cross-context or targeted advertising may be treated as “sale,” “sharing,” or targeted advertising under privacy laws, even if no money is exchanged for the information. You can use Cookie Settings and the methods in our California and Texas Privacy Policy to opt out where applicable.

7. When We Disclose Information

We may disclose personal information:

• To Shopify and other vendors that provide services for our store, including the providers listed above.
• To Google, Meta, and related advertising or measurement partners, as described in the advertising section and subject to your choices and applicable law.
• To payment processors, shipping carriers, and fulfillment partners to complete transactions and deliver orders.
• To giveaway providers and other parties needed to administer a giveaway under its Official Rules.
• To tax, accounting, legal, regulatory, or law enforcement authorities when we reasonably believe disclosure is required or appropriate.
• In connection with a business transaction, such as a merger, financing, acquisition, reorganization, or sale of some or all of our business.
• To protect our rights, customers, systems, or property; investigate suspected fraud or unlawful activity; or enforce our agreements.

We do not disclose personal information to third parties for their own unrelated direct marketing unless you direct or authorize us to do so.

8. Privacy Requests, Including Deletion

Depending on where you live and which laws apply, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses or disclosures.

To request deletion, email support@investorcrate.com with the subject line “Privacy Request – Delete My Information.” Include enough information for us to identify your relationship with Investor Crate and understand what you’re requesting. Please do not email payment-card numbers, Social Security numbers, or other highly sensitive information. You do not need to create an account to make a request.

We may ask for information reasonably necessary to verify your identity and protect your information from an unauthorized request. We will review and process your request within the time and manner required by applicable law. If deletion is required, we will delete or deidentify information we control and direct service providers to do so where required. Some information may be retained when the law permits or requires it—for example, for transaction, tax, accounting, anti-money-laundering, fraud-prevention, security, or dispute-resolution purposes.

A request to erase information held by Shopify in its own capacity, including information connected to your separate use of Shop or Shop Pay, may need to be submitted directly to Shopify. A request to Investor Crate is the way to ask us to address information we hold for our store.

9. Giveaways

Our monthly giveaways are free to enter. We use entry information to administer the giveaway, verify eligibility, contact potential winners, and award prizes under the applicable Official Rules. Entering a giveaway does not, by itself, sign you up for marketing messages. If we offer a separate marketing subscription, your choice about marketing will be separate from your giveaway entry.

10. How Long We Keep Information

We keep personal information for as long as reasonably needed for the purposes described in this Policy, including to fulfill orders and subscriptions, maintain business and tax records, administer our anti-money laundering program, resolve disputes, enforce agreements, prevent fraud, and meet legal obligations.

Retention periods vary based on the type of information, the reason we collected it, and legal or operational requirements. When information is no longer reasonably needed, we will delete, deidentify, or securely retain it only as permitted or required by law. We may retain limited information to honor an opt-out or marketing suppression request.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, service, or method of electronic storage or transmission can be guaranteed to be completely secure.

12. Children

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact us using the information below. We will review the request and take appropriate steps.

13. U.S. Sales and Service Providers

Investor Crate is a U.S.-based business. We sell only to eligible U.S. destinations and do not buy from international wholesalers. Our service providers may store or process information in the United States or other countries, depending on their systems and operations.

14. Technology Limitations and Changes in Law

We use third-party platforms and software, including Shopify and Pandectes, to operate the Site and apply privacy preferences. We configure and maintain these tools to apply your choices, but their operation may be affected by software updates, outages, changes to third-party services, browser or device settings, or conflicts between technologies. As a result, a privacy control may not function as intended at every moment or in every environment. We do not guarantee uninterrupted or error-free operation of these tools.

If we learn that a privacy control is not applying a choice as intended, we will investigate and take reasonable steps to address the issue. Nothing in this section authorizes tracking where consent is legally required and has not been given, excuses a failure to honor a legally required opt-out, or limits rights or obligations that cannot be waived.

Privacy laws and regulatory interpretations may change. We may update our practices and this Policy in response. We will provide notices or obtain consent when applicable law requires it. If this Policy conflicts with applicable law, applicable law controls.

15. Changes to This Policy

We may update this Policy as our practices, services, or legal obligations change. We will post the updated version on the Site and change the effective date above. If a change requires notice or consent under applicable law, we will provide it as required.

16. Contact Us

For privacy questions or requests, contact:

Investor Crate, LLC
900 S. Willow Ave., Unit #2669
Cookeville, TN 38501
Email: support@investorcrate.com