Refund Policy

Effective date: October 23, 2026

Investor Crate offers a 30-day return and refund guarantee on covered merchandise. If you’re dissatisfied with a purchase, you may request a return within 30 days after delivery. We provide the return label, pay return postage, and refund the amount paid for returned merchandise that is unused and untampered. No explanation is required.

1. Purchases Covered

This policy covers Investor Crate merchandise purchased through our website, including subscription crates, starter packs, add-ons, and other one-time purchases.

2. How to Request a Return

Email support@investorcrate.com within 30 calendar days after delivery. Include your order number and identify the items you want to return. You do not need to give a reason.

We’ll send return instructions and a prepaid, tracked label with insurance appropriate to the returned merchandise. Please wait for our instructions and use the label we provide; do not mail precious metals to an address that we have not authorized.

Returned merchandise must be unused and untampered, and should include its original product packaging and included materials where available. You may inspect the merchandise, but do not clean, mark, alter, or otherwise change it. Ordinary marks or characteristics disclosed in the product listing do not, by themselves, make an item ineligible for return.

There is no restocking fee or market-loss deduction.

3. Refund Amount and Timing

If you return all merchandise from an order, we’ll refund the full amount paid for that transaction, including the merchandise price, applicable taxes, and shipping or postage charges paid at checkout. We’ll also pay the return postage through the label we provide.

If you return only some items from an order, we’ll refund the amount paid for those items and applicable taxes. Any refund of the original shipping charge will be handled as required by law.

After we physically receive the returned merchandise and confirm it meets the return condition above, we’ll initiate the refund to the original payment method within 72 hours. Your bank or payment provider may take additional time to post it to your account. We don’t issue store credit.

4. Orders That Have Not Shipped

You may request a full refund for an order that a label and subsequent tracking number has not been created for. If a package is already in transit, you may request a return after delivery under this policy.

If we cannot ship an order within the time promised or required by law, we’ll provide any required delay notice and the legally required choice to accept the delay or cancel for a refund. Federal rules generally require shipment within the advertised timeframe—or within 30 days if no timeframe was stated—and a full refund if an order is not shipped as required.

5. Subscription Cancellations, Pauses, and Skips

You may cancel, pause, or skip your subscription at any time without a cancellation fee or required explanation. Use your account’s subscription-management controls or email support@investorcrate.com.

A cancellation stops future renewals. If the current subscription shipment does not have a label and subsequent tracking number created for it, you may request a full refund for that order. If it has shipped, you may return it after delivery under the 30-day return terms above. Canceling does not prevent you from returning an already-shipped subscription crate.

6. Damaged, Incorrect, Missing, or Suspected Counterfeit Items

If an item arrives damaged, incorrect, or missing, or you believe an item may be counterfeit, email support@investorcrate.com as soon as reasonably possible. Include your order number and a description of the issue; photographs are helpful if available, but are not required to contact us.

We’ll investigate and provide a prepaid return label if the item needs to be returned. For an item that is confirmed to be incorrect, materially damaged, or counterfeit, we’ll provide a replacement or refund, consistent with applicable law. Minor characteristics or marks described in the product listing, or consistent with the stated condition of the item, are not automatically considered damage.

If tracking shows that a package was lost before delivery, contact us so we can investigate with the carrier and arrange an appropriate refund or replacement. If tracking shows delivery but you cannot locate the package, contact us promptly; we’ll review the delivery information and investigate.

7. Refunds and Your Legal Rights

This policy does not limit rights or remedies that cannot lawfully be waived. It supplements the Terms of Service and the Subscription Policy. If this policy conflicts with another Investor Crate policy about a return or refund, this policy controls for that issue, subject to applicable law.

Contact

Investor Crate, LLC
Email: support@investorcrate.com